resume

⦁ Led and partnered with key system engineers to revitalize and complete a key FedRamp project and achieve 100% deployment of endpoint security tooling. Implemented vendor recommended configuration to ensure prevention, detection and response capabilities for Linux Compute and Database hosts with no business impact in a highly regulated environment.

⦁ Upskilled quickly to utilize Puppet to deploy security tools in a phased approach to reduce likelihood of impact to hosts.

⦁ Assessed and analyzed SaaS EDR configuration in a commercial environment to validate vendor recommended best practices are being followed and identify areas for improvement.

⦁ Deployed security agents in a large scale distributed systems in the public cloud including multi-region and multi-cloud deployments.

⦁ Performed design, installation, operation, monitoring, and troubleshooting of security monitoring infrastructure.

⦁ Exercised rapid response to security monitoring infrastructure outages or degradation of service.

⦁ Skilled in the ability to troubleshoot network, hardware, operating system issues/bottlenecks.

⦁ Routinely performed root-cause analysis across multiple systems in a highly distributed global environment.

⦁ Gathered architectural and design requirements to build and improve our automation for security tooling deployment and maintenance.

⦁ Monitored metrics and expanded on areas of improvement.

⦁ Led key Endpoint Detection and Response technology implementation from proof of concept to full deployment in a global footprint to over 40,000 endpoints.

⦁ Partnered with other key architects and system engineers to design, plan, and implement overall enterprise strategy and ensure endpoint and identity security were built into the design.

⦁ Influenced C-Level leadership endorsement of XDR capabilities to include identity threat detection to cover all Active Directory accounts.

⦁ Worked with various security vendors to evaluate and determine opportunities based on enterprise security architecture roadmap.

⦁ Subject matter expert for key enterprise endpoint security technologies and platforms including Tanium, Palo Alto Networks, CrowdStrike and Microsoft Defender for Endpoint with an environment of over 45,000 endpoints.

⦁ Participated in the planning, testing, and deploying of new information security capabilities while following established Change and Problem management processes.

⦁ Configured and maintained security policies, profiles, rules, exclusions, and software deployment for endpoint security solutions.

⦁ Developed custom scripts and automation tools for tasks associated with the endpoint security agents to assist in investigation, remediation, and installations.

⦁ Led key initiatives to migrate over 45,000 endpoints from an on-prem endpoint security solutions to SaaS Cloud-based endpoint security platforms.

⦁ Partnered with Application Security to develop, implement and execute a plan to ensure custom non-standard software is both reviewed and code-signed to enhance the security posture of the organization.

⦁ Documented processes and procedures to ensure departmental knowledge transfer of priority tasks.

⦁ Senior front line analyst providing technical support to over 35,000 Southern Company business partners. Maintained excellent performance metrics with first call resolution over 80% and customer satisfaction over 95%.

⦁ Collaborated, developed, and maintained Service Desk tools to increase call efficiency and execute direct solutions to top call drivers.

⦁ Promoted and gained consensus for Windows PowerShell to be the primary standard for automated solutions and tool creation at the Service Desk.

⦁ Collaborated with other Technology departments to create and modify knowledgebase articles.

⦁ Automated over 100 knowledgebase articles that have been utilized over 20,000 times each year and eliminated the need to call the Service Desk.

⦁ Leadership role to preparing the Service Desk to effectively support the Transition Services Agreements related to the divestitures.

⦁ Maintained excellent inter-departmental relationships with HR, Workstation Platforms, Workstation and OS Technologies, and Messaging, and Service Management Office to resolve business partner requests and in identifying widespread issues impacting the business.

⦁ Developed training material and conducted training classes to support the consolidation of the AGL HelpDesk with the Service Desk.

⦁ Managed Secondary Authentication Consoles such as Symantec VIP Manager and RSA Admin Console for VPN and Application access.

⦁ Performed advanced LAN and PC support in a large business environment.

⦁ Developed and delivered training materials to incoming Tech Support personnel on network troubleshooting to determine and resolve issues on AT&T WAN and Business and Residential LAN networks.

⦁ Obtained and utilized knowledge of TCP/IP, OSI Model, Cisco CLI.